Reception Supervisor

*Role:*

We are looking for a full-time, permanent Reception Supervisor to join the Épik Collection group.

This position requires an experienced individual who can operate effectively from day one and is able to travel between our various establishments.

*Main Responsibilities*

Under the supervision of the General Manager of Lodging Services and the Director of Operations, as a Reception Supervisor, you will be responsible for:

• Supervising, mobilizing, and supporting the reception team on a daily basis.
• Ensuring the smooth operation of reception services and maintaining a high level of service quality and customer experience.
• Managing complex situations, complaints, emergencies, and operational challenges with professionalism.
• Coordinating communications between teams and the various establishments of the group.
• Participating in the planning of operations (schedules, procedures, administrative follow-ups, and work organization).
• Contributing to the training, integration, and development of team members.
• Collaborating with various departments to ensure the smooth functioning of the establishments.
• Ensuring operational presence at the reception desk and providing on-site support when required.
• Ensuring compliance with ÉPIK Collection's policies, procedures, and standards.
• Actively participating in the organization's internal initiatives, projects, and committees.
• *Work Conditions*
• Variable work schedule, including day, evening, and weekend shifts.
• The supervisor position requires frequent travel between establishments.
• *Occasionally, the incumbent may be called upon to work other shifts to cover for a colleague.*
• Compensation varies based on work experience and qualifications.
• *Desired Profile – Qualifications and Skills*
• Relevant experience in supervising or coordinating a reception team in a hotel environment;
• 2 to 5 years of experience in the hospitality industry, ideally in comparable establishments;
• Excellent knowledge of the Opera Cloud / Opera PMS system (essential requirement);
• Strong leadership, organizational, and decision-making skills;
• Demonstrated ability to thrive effectively in a dynamic, multi-establishment, and high-pressure environment;
• Excellent relational, communication, and problem-solving skills, with a recognized ability to manage conflicts;
• Strong customer service orientation, professionalism, sense of responsibility, and collaborative spirit;
• High adaptability, autonomy, versatility, and rapid learning capacity;
• Availability and flexibility to work variable hours (day, evening, weekend) and travel between group establishments;
• Excellent command of French and English, both spoken and written;
• Good knowledge of operational procedures and emergency protocols in a hotel environment;
• College diploma in hospitality, tourism, or a related field (asset).
• *Personal Qualities Sought:*
• Motivational leadership,
• Initiative,
• Resourcefulness,
• Dynamism,
• Professionalism,
• Integrity,
• Excellent teamwork.
• Compensation: $26.00 to $30.00 per hour

Benefits

• Paid time off
• Company Events
• On-site gym
• Reduced or Free Meals
• Discounted Rates
• Location: On-site